These solutions are available to you directly
Our goal is to resolve your concerns and questions quickly. With our short forms, you can resolve many common issues yourself in less than 5 minutes without having to contact support.
Alternatively, you can contact us at any time by email at: animeworld.to@gmail.com or via our contact form.
Frequently Asked Questions
How much are the shipping costs?
You do not have to pay any shipping costs. Shipping is completely free for you.
How long does shipping take?
You can find the shipping times in the item description of the desired product. However, shipping usually takes 6-12 days
Is there a way to track my order?
Yes, once your order has been shipped, you will receive an email with a tracking link that you can use to track the status of your delivery.
How does the return process work?
If you are not satisfied with your purchase or the item does not fit, you can easily return or exchange it within 14 days of receiving the package. Simply contact our customer service to receive the return address or to request a return label for the exchange.
Who bears the costs for the return shipment?
You will be responsible for the cost of returns as we cover the shipping costs for delivery. However, if you exchange an item, you will receive a free return label.
How can I contact you?
You can contact our customer service by email at: animeworld.to@gmail.com. We are available from Monday to Sunday, 8:00 a.m. to midnight.
Which payment methods are accepted?
We accept various payment methods including credit cards (Visa, MasterCard), PayPal and other major payment methods. All available options will be shown to you during checkout.
Do you offer gift vouchers?
Yes, we offer gift vouchers that you can purchase directly through our website. The voucher will be emailed to you within minutes of purchase.
How long does it take to receive a refund?
After we receive and inspect your return, it may take up to 3 business days for the refund to appear in your original payment method. We will notify you via email once the refund has been processed.
Can I change my delivery address after completing the order?
If you need to change your shipping address, please contact us as soon as possible. If the order has not yet been shipped, we can change the address. Unfortunately, once the order has been shipped, an address change is no longer possible.